At Stylehouses, operated by Framy Enterprises, we are dedicated to providing a smooth and reliable shopping experience for men’s and women’s clothing. In this policy, “we,” “us,” and “our” refer to Framy Enterprises, while “you,” “your,” and “user” refer to customers of our platform. We are committed to fair, transparent, and timely handling of complaints. This document explains the professional procedures for lodging and resolving grievances in accordance with applicable laws.
A grievance refers to any complaint, concern, or dissatisfaction regarding products or services from our platform. Examples include:
To lodge a grievance, follow these steps:
Help Centre / Contact Page: Go to the “Help Centre” or “Contact Us” section on the website or app.
Select Category: Choose the option that best describes your concern.
Provide Details: Enter your Order ID, describe the issue clearly, and attach any relevant images or documents.
Review & Submit: Our support team will review your submission and respond accordingly.
If your grievance is unresolved or the response is unsatisfactory:
You may escalate the issue to our Grievance Officer
Escalation follows provisions under the Information Technology Act, 2000 and other applicable regulations
The Grievance Officer ensures a fair and timely review of escalated complaints
Contact the Grievance Officer at: framyenterprises@gmail.com
Acknowledgement: You will receive an email confirming receipt of your grievance within 48 hours
Tracking ID: A unique reference number is provided for monitoring progress
Resolution Timeline: Complaints are addressed within 7 working days or as required by law
Regular Updates: You will be informed about the status via your registered contact information
For submitting grievances, seeking clarifications, or obtaining assistance, please contact us at:
framyenterprises@gmail.com
Hot Promotions
Women's
Bottom Wear
Western Wear
Lingeries & Sleepwear
Maternity Wear
Men's
Men Top Wear
Men Bottom Wear
Men Inners
English